Legal information
Privacy Notice
Last updated: October 2026
Buteo Communications Ltd ("Buteo", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains what personal information we collect through this website, why we collect it, how we use it and the rights you have in relation to your information.
Buteo Communications Ltd is the data controller for the personal information described in this Privacy Notice. If you have any questions about how we use your personal information, please contact us at info@buteocommunications.com.
Information we collect
When you use our website's contact form, we may collect:
first name and last name;
company or organisation name;
email address;
telephone number; and
information you provide in the "Your requirements" message.
We only ask for information that we need to understand and respond to your enquiry.
We may also receive personal information that you choose to provide when you contact us directly by email, telephone or other means.
How we use your information
We use the information you provide to:
respond to your enquiry;
discuss your requirements and our services;
provide information about the services we offer;
communicate with you about potential or existing work; and
maintain appropriate records of enquiries and business relationships.
Information provided through our website may be recorded in our business systems so that we can manage and respond to your enquiry and maintain an accurate record of our communications with you.
We do not use information submitted through the contact form for unrelated purposes.
Our lawful basis for using your information
We generally rely on legitimate interests as the lawful basis for processing information submitted through our contact form. Our legitimate interest is to receive, assess and respond to enquiries about our services and to maintain appropriate records of those enquiries.
Where your enquiry relates to taking steps at your request before entering into a contract, we may also process your information where this is necessary to take those steps.
We will only use your information where we have a lawful basis for doing so.
Third-party service providers
We use third-party service providers to help us operate our website and business.
Personal information submitted through our contact form is processed by our website hosting and form service provider and is also sent to our business email service provider.
We use Google Analytics to understand how visitors use our website. Analytics cookies are only used where you have given your consent. If you do not give consent, Google may receive limited, cookieless information through Google's consent mode.
Some of the service providers we use may process personal information outside the UK, including in the United States. Where personal information is transferred internationally, we ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place where required.
We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable data protection requirements.
We may also disclose personal information to professional advisers, service providers or other organisations where there is a lawful basis for doing so, or where we are legally required to disclose it.
How long we keep your information
We keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected.
For enquiries that do not result in a business relationship, we will periodically review the information and delete it when we no longer have a legitimate business need to retain it.
Where an enquiry develops into a client relationship, relevant information may be retained for longer as part of our business and client records, including where necessary to meet legal, accounting or other regulatory requirements.
We do not keep personal information indefinitely simply in case it may be useful in the future. We review the information we hold and delete or anonymise it when it is no longer needed.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Cookies and website analytics
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate. We also use optional analytics technologies, including Google Analytics, to understand how visitors use our website.
Analytics cookies are only used where you have given your consent. If you do not give consent, Google may receive limited, cookieless information through Google's consent mode.
For more information about the cookies and similar technologies used on this website and how to manage your preferences, please see our Cookie Information section below.
Your rights
Depending on the circumstances and the lawful basis on which we process your information, you have rights under data protection law which may include:
the right to ask for access to the personal information we hold about you;
the right to ask us to correct inaccurate or incomplete information;
the right to ask us to delete your personal information where there is no longer a lawful reason for us to keep it;
the right to ask us to restrict how we use your information in certain circumstances; and
the right to data portability in certain circumstances.
Right to object
Where we process your personal information based on legitimate interests, you have the right to object to that processing. In some circumstances, we may continue processing your information where we have compelling legitimate grounds to do so.
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.
These rights are subject to certain legal conditions and exemptions.
To exercise your rights or ask a question about how we use your information, please contact us at info@buteocommunications.com.
Complaints
If you have concerns about how we have used your personal information, please contact us in the first instance so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Information about making a complaint is available from the Information Commissioner's Office.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our services, how we use personal information or applicable legal requirements.
The latest version will always be available on this website.
Cookie Information
Last updated: October 2026
This website uses cookies and similar technologies to help it operate, remember your preferences and, where you give permission, understand how visitors use the website.
Cookies are small text files that websites may store on your device when you visit them. Similar technologies may also be used to collect or access information from your device.
Necessary cookies
Some cookies are necessary for this website to function properly. They support the operation, security and basic functionality of the website.
These cookies do not require your consent where they are strictly necessary to provide the website or a service you have requested.
The cookies used by the website may vary depending on the features and functionality enabled.
Analytics cookies
We use Google Analytics to understand how visitors use our website and to improve its content and performance. Google Analytics uses cookies and similar technologies to collect information about website usage.
Analytics cookies are only used where you have given your consent. If you do not give consent, Google may receive limited, cookieless information through Google's consent mode.
Google may process information collected through Google Analytics in accordance with its own privacy information and terms.
Managing your cookie preferences
When you first visit the website, you can choose whether to accept optional cookies or manage your preferences using the cookie consent banner.
You can change or withdraw your consent to optional cookies at any time using the cookie settings available on this website.
Your browser may also allow you to control or delete cookies. However, blocking necessary cookies may affect how the website functions.
Changes to this Cookie Information
We may update this Cookie Information if we change the cookies or similar technologies used on this website.
The latest version will always be available on this website.
Company information
Buteo Communications Ltd
Registered in England and Wales
Company number: 16307425
Registered office: Buteo Communications Ltd, White Hart Offices and Stores, Rear of 14 Mardol, Shrewsbury, Shropshire, SY1 1QU, UK.